Building Subject Matter Experts for Customer
Support Teams

KindWork Specialization Certifications

In partnership with industry leaders, KindWork has developed two certifications available to any KindWork graduate who has successfully completed the Customer Experience Fellowship interested in furthering their knowledge of two of the fastest-growing subsectors of the innovation economy: Healthcare & Wellness Tech and FinTech.

Healthcare and Wellness Tech Certification Overview

 

  • • Overview of healthcare technology

    • Key healthcare tech companies and startups

    • Current trends and future outlook

  • • The structure of medical terms, including prefixes, roots, and suffixes.

    • Common word roots related to various body systems.

    • The significance of prefixes and suffixes in medical terminology.

    • Techniques for decoding and understanding complex medical terms.

  • • What is medical billing vs medical coding

    • The purpose of medical codes

    • ICD-10 101

    • CPT 101

    • Navigating Healthcare Billing & Real World Examples

  • • Types of Health Insurance

    • Key Terms in Health Insurance

    • In Network vs Out of Network

    • Explanation of Benefits (EOB) & Electronic Remittance Advice (ERA)

    • Dealing with Insurance in Healthcare Tech Customer Support

  • • Healthcare laws and regulations

    • Importance of compliance + Regulatory bodies

    • Data Privacy HIPAA

  • • Overview of healthcare software

    • Introduction to EHR systems

    • Case study customer support scenarios

 

FinTech and Financial Literacy Certification Overview

 

  • • Overview of Financial Services

    • Introduction to FinTech

    • Example Financial Services and FinTech companies

    • Current trends and future outlook

  • • Banking and Personal Finances

    • Savings, Checking, and Other Accounts

    • Planning a Budget and Balancing Your Accounts

    • Building and Retaining Credit

    • Taxes

    • Identity Theft and Scams

  • • Assets

    • Investment

    • Insurance

  • • B2C: business to consumer

    • B2B: business to business

    • B2G: business to government

    • Bank-to-Bank

    • Deposits and withdrawals

    • Payments and transfers

    • Risk Management

  • • The Federal Reserve, The U.S. Dept. of the Treasury, and The Automated Clearing House (ACH)

    • Financial Industry Regulatory Authority (FINRA)

    • Securities Exchange Commission (SEC)

  • • Customer/Client Support

    • Client Solutions

    • Analytics and Sales

    • Case studies

Employer Testimonials

Shifra Ansoff

Global Head of Customer Experience @ Preqin

"Proud to pay it forward by backing KindWork candidates on their Fintech career journey. Empowering tomorrow's leaders is not just an honor and a privilege - it's our duty as leaders to champion the next generation."

 

Jon Schlueter

Senior Director, Global Customer Support @ Hearsay

"Being part of enhancing this curriculum was an absolute joy, knowing that it will equip KindWork candidates with the tools they need to excel in customer experience roles within fintech, particularly at innovative companies like Hearsay Systems."