Yes! Some KindWorkers work part-time while doing this program. Working part-time is OK if you can commit to the KindWork class schedule and complete approximately 60 minutes of homework each evening.

KindWork classes are held M-F from 9 a.m. to 4 p.m. Fellows working full-time outside of program hours have struggled to meet attendance requirements in the past.

KindWork follows a hybrid schedule (70% in-person and 30% remote). Our first week is fully in-person, and the remaining weeks of training are remote on Monday and Friday and in-person Tuesday through Thursday.

Unfortunately, KindWork does not offer stipends to our Fellows. However, there is a chance of receiving assistance on a case-by-case basis.

Submit an interest form and select a Zoom info session date that works for you - typically, Zoom sessions are held on Tuesdays at 4 p.m.

Receive and complete the full application package, which consists of an application form and a short skills test.

Fully completed applications are reviewed, and strong candidates are asked to attend a virtual interview with a program team member.

Decision shared!

Fellows typically land entry-level customer support, customer success, or operations-related positions in the tech industry.

KindWork follows a “smart casual” dress code for in-person and remote classes. One or two special training days require business dress, but fellows will be notified of these days in advance.

Everyone’s job search is different, and KindWork coaches are dedicated to helping fellows find their first tech job. That said, a job is not automatically guaranteed after completing this program. The job search that follows graduation can take 10+ weeks, but many fellows find work sooner.

You can always reach the KindWork team via email at info@kindwork.org

KindWork is a workforce development nonprofit that trains and supports talented young adults from underrepresented backgrounds for tech-focused customer support and CX roles. Our Fellows complete over 250 hours of hands-on training, including email, chat, and phone support — with certifications in Zendesk, Intercom, and HIPAA when applicable.

Absolutely nothing. We're a nonprofit funded by public and philanthropic support. There are no fees or placement costs to hire a KindWork Fellow.

Primarily entry-level or early-career roles in customer support, technical support, customer experience, and operations. Think: Support Specialists, CX Associates, Implementation Coordinators, and Onboarding Specialists.

Fellows receive in-depth training on tools like Zendesk and Intercom, practice real support scenarios, and complete mock interviews. Many have prior in-person support experience in retail, hospitality, or food service and are pivoting into tech support.

Yes — especially when relevant. All Fellows are trained in troubleshooting, ticketing systems, navigating help docs, and tone calibration for different communication channels. For HealthTech roles, they complete additional HIPAA certification and a bespoke health support training module.

Yes! We can send you a shortlist or make rolling referrals depending on your timeline and hiring process.

We tailor referrals based on role requirements and company culture fit. We only recommend candidates when we’re confident they meet the expectations.

Yes, please. Whether you move forward or not, we value your insight. It helps us support our Fellows and continuously improve our matching.

If you’re hiring multiple candidates or working on a tight timeline, let us know. We can often adapt our referral cadence and prioritize accordingly.